Bringing the power of Microsoft® Exchange Server together with the mobility of SMS, comes an intelligent and unique corporate messaging software solution: msXsms®.
SMSGlobal, through partnering with BNS Group, now offer a new level of SMS messaging integration for large corporations and government organisations.
msXsms® is designed to perfectly complement your existing Microsoft® Exchange installation by extending the platform to include the power and flexibility of SMS: all with seamless integration and a simple, single-install rollout. This means if your organisation is already using Microsoft® Exchange, and the usual mode of communication is through Microsoft® Outlook, it's easy to extend your communication to include SMS - making, sending and receiving SMS just as quick and easy as email!> Key features include
- msXsms® connects via SMTP directly to exchange and delivers messages to SMSGlobal's SMSC via secure SMPP connection.
- msXsms® on-premises software allows your back office applications and Exchange email users to send and receive SMS messages
- Audit controls and security
- Duplicate message detection and filtering
- Email Protective Marking Compliance
- Multiple business unit support
- Automated disclaimers
msXsms® is integrated with your Microsoft® Exchange Server: no plug-ins or extra add-ons are needed in order to send SMS directly from Exchange. No client software, no changes to Active Directory schema, and no software installation on Exchange servers is required. Instead, the power of msXsms® hinges on its email-based nature, as msXsms® integrates directly to Microsoft® Exchange Server via SMTP Connectors.
Crucial business tools and applications, including Outlook and Exchange can now be powered with the flexibility of SMS messaging. In fact, any program which is already configured to work with Microsoft® Exchange Server is now able to leverage the benefits of integrated SMS through msXsms®.> Limitless Communication - How It Works
> Within your organisation
msXsms® makes communication simple. Microsoft® Exchange Server integration allows you to use existing applications such as Microsoft Outlook to generate an SMS. This allows an employee to create an SMS in a familiar and proven environment, with minimal retraining required.
By leveraging Active Directory and your Exchange server, msXsms® utilises existing security controls provided by Active Directory and Exchange Instead, your SMS communication remains centralised - linking to your organisation's address lists and public folder contacts.
The seamless integration offered by msXsms® means that automated SMS communication can be generated from existing applications, negating the need for extensive integration projects and modification to core applications. The result is communication without limits: easy, fast and direct.> Risk and compliance
Having control over SMS messaging through Exchange means your business can leverage existing internal cost centres and produce subsequent SMS traffic reports, allowing for full auditing and compliance purposes.
Intelligent message routing to SMSGlobal production and DR sites provides your organisation with redundancy in mobile messaging communication. Dual carrier support provides dynamic routing of SMS messages. If a SMPP connection fails, msXsms® will automatically route messages to the SMSGlobal disaster recovery SMSC.> Proven Success - A Suncorp and GIO Insurance Case Study
Following the numerous natural disasters that befell many Australian regions over the course of 2010, general insurers Suncorp became rapidly aware of a need for a more efficient system of communication with clients to help quickly and efficiently process insurance claims. To further complicate matters, many flood and storm victims had lost paperwork, had no access to computers, and were at the mercy of a majorly disrupted postal mail system.
Using msXsms® to manage direct SMS contact with disaster affected customers, Suncorp & GIO Insurance were able to manage claims processing for tens of thousands of cases. Each month, approximately 24,000 SMS were sent during the height of the floods enabling the quickest and easiest way for Suncorp & GIO Insurance to communicate claims progress with customers, while strengthening satisfactions levels with minimal outlay.
Given the previous success of the system, the use of msXsms® is now on track to expand to millions of messages every year across the Suncorp group.>Technological specifications and standards compliance
- Integrates with Microsoft® Exchange (2003, 2007 & 2010)
- Powered by Microsoft® Windows 2003 SP2 or Windows 2008/2008R2
- Microsoft® SQL server 2005, 2008 or 2008R2
- Automatic Microsoft® Outlook integration through Microsoft® Exchange
- Full integration with Microsoft® Active Directory services
- Information Security Manual (ISM) compliance design objectives means msXsms® meets Australian Government standards for Email Protective Marking (EPM), audit and network separation.
msXsms® is a truly robust, enterprise grade messaging solution for organisations that require the very best in SMS integration solutions. SMSGlobal is eager to tell you more about the potential of msXsms® and how it might be used to benefit your organisation by contributing its strengths to your present communications system.
We'd like to help you realise the positive impact of adding msXsms® to your existing systems. For further information, and to discuss how msXsms® can benefit your organisation specifically, please contact us and talk with a corporate solutions specialist.